Sales Administrator

Location: Commerce, California US


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Job Number: 25228

Position Title:

External Description:
Sales Administrator

Company: Monogram Aerospace Fasteners

Primary Location: 3423 S Garfield Avenue, Commerce, CA 90040 USA

Employment Type: Salaried | Full-Time

Function: Sales

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Main Duties & Responsibilities


Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Resolve customer complaints via phone, email, or fax.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or update accounts.
  • Assist with placement of orders, refunds, exchanges or cancellation of orders.
  • Advise on company information.
  • Take pertinent information such as addresses and phone numbers.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Utilize computer technology to handle high call volumes.
  • Work with Contract administrators and Sales Supervisor to ensure proper customer service is being delivered.
  • Trains, explains tasks, and assists in the solution of problems.
  • Traces status of orders through Expediting Department.
  • Resolves customer questions related to orders, takes orders as needed.
  • Contacts customers to ascertain data omitted on orders.
  • Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
  • Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders and gifts not received
  • Performs other allied duties as assigned by supervisor.

  • Competencies
  • Communication Proficiency
  • Problem Solving/Analysis

  • Qualifications

    Required Education and Experience
  • High School diploma and/or two to three years general office experience in a manufacturing environment.
  • Proficiency with Microsoft Office programs and ability to learn new customized software.
  • Proficient in Excel.

  • Preferred Education and Experience
  • Bachelor’s degree in related field or two to three years general office experience in a manufacturing environment.

  • City: Commerce

    Location_formattedLocationLong: Commerce, California US

    State: California

    Community / Marketing Title: Sales Administrator

    Company Profile:

    Requisition Number: 1684

    EEO Employer Verbiage:

    If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us at or 248-631-5450
    TriMas Corporation participates in E-Verify.  To view additional information and copies of the posters click here.

    TriMas Corporation is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, or protected veteran status and will not be discriminated against on the basis of disability or any other characteristic protected by applicable federal, state or local law.