Customer Service Representative

Location: Tulsa, Oklahoma US


This position is no longer open.

Job Number: 25010

Position Title:

External Description:
Customer Service Representative

Company: Arrow Engine Company

Primary Location: 2301 E. Independence, Tulsa, OK 74110 USA

Employment Type: Hourly | Full-Time

Function: Customer Service

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Main Duties & Responsibilities

This position requires a dependable individual who will receive, investigate and respond to all customer inquires regarding shipments, products and complaints. Input phone/fax orders and relative data into the computer by performing the following duties:

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

  • Talk with customers by phone concerning orders, returns, shipments and products.
  • Receive and enter orders via a variety of media
  • Contact customers when necessary to advise shipments delay and/or information necessary to process orders
  • Initiate tracers with carriers
  • Make changes to or cancel orders/backorders
  • Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.)
  • Initiate file maintenance for corrections to computer’s customer file
  • Fill out forms, determine changes for service requested
  • Solicit sale of new or additional services
  • Handle irate customers in a professional manner
  • Obtain customer feedback information


  • Must have a high school diploma or GED
  • 7+ years Customer Service experience
  • Mechanical knowledge or experience dealing with industrial parts/equipment required
  • Ability to read and interpret documents such as operating, maintenance and procedure manuals, bills of material, drawings and schematics
  • Ability to calculate figures and amounts
  • Ability to interpret technical instructions in diagram form
  • Excellent communication skills (verbal and written) with a professional phone presence
  • Good grammar, voice and diction
  • Basic computer and keyboarding skills
  • Excellent customer service skills (friendly, courteous and helpful)
  • Organizational skills (multi-tasking ability)
  • Business maturity, a positive attitude and a professional demeanor
  • This person must be dependable and conscientious
  • Individual needs to show initiative and willingness to cooperate as a team member
  • Ability and willingness to train by working on the shop floor in various production departments

City: Tulsa

Location_formattedLocationLong: Tulsa, Oklahoma US

State: Oklahoma

Community / Marketing Title: Customer Service Representative

Company Profile:

Requisition Number: 1658

EEO Employer Verbiage:

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us at or 248-631-5450
TriMas Corporation participates in E-Verify.  To view additional information and copies of the posters click here.

TriMas Corporation is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, or protected veteran status and will not be discriminated against on the basis of disability or any other characteristic protected by applicable federal, state or local law.