Customer Service Representative

Notice

This position is no longer open.

Job Number: 11083

Position Title:

External Description:
Customer Service Representative

Company: Mac Fasteners

Primary Location: 1110 E. Enterprise Street, Ottawa, KS 66067 USA

Employment Type: Salaried | Full-Time

Function: Administrative

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



Main Duties & Responsibilities

Mac Fasteners, part of TriMas Aerospace, is a high-volume producer of standard aerospace screws and bolts, which are globally utilized by original equipment manufacturers (OEMs), aftermarket repair companies, and commercial and military aircraft producers. The Customer Service Representative coordinates with internal departments in handling customer related order follow-up and expedites. They will act as liaison between customers, sales, manufacturing and quality departments.



Responsibilities of the Customer Service Representative:

· Achieves and maintains positive relationships with customers and assures customer satisfaction by resolution of customer related issues

· Receives and processes requests for expediting of orders.

· Coordinates past due data between manufacturing and customers.

· Reviews upcoming customer scheduled orders proactively.

· Serves as liaison between customer and all internal departments to meet customer and company needs.

· Prepares written communication and maintains filing system.

· Prepares customer order status reports.

Qualifications

Required Qualifications of the Customer Service Representative:

· High School Diploma or General Education Degree (GED)

· 2 years of customer service experience

· Advanced Excel skills



Preferred Qualifications of the Customer Service Representative:

· At least 2 years of college

· Prior experience with aerospace or manufacturing

Mac Fasteners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, or protected veteran status and will not be discriminated against on the basis of disability or any other characteristic protected by applicable federal, state or local law.

City: Ottawa

Location_formattedLocationLong: Ottawa, Kansas US

State: Kansas

Community / Marketing Title: Customer Service Representative

Company Profile:

Requisition Number: 652

EEO Employer Verbiage:

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us at careers@trimascorp.com or 248-631-5450
 
TriMas Corporation participates in E-Verify.  To view additional information and copies of the posters click here.

TriMas Corporation is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, or protected veteran status and will not be discriminated against on the basis of disability or any other characteristic protected by applicable federal, state or local law.